Effective October 1, 2026. Seller: XY Spark, 260 Gravelstone Road, Fort McMurray, Alberta, T9K 0X1, Canada. Order support: hyman@xyspark.org or +1 780-695-1758.

Made-to-order merchandise

Our merchandise is produced for your order. We do not offer change-of-mind returns or exchanges for selecting the wrong size, colour, or item, except where required by applicable law. Please review the size chart and order details before purchasing.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, misprinted, or different from what you ordered, email hyman@xyspark.org within 30 days of delivery. Include your order number, a description of the problem, and clear photos of the item and packaging. We will review the claim and arrange an appropriate replacement or refund for a confirmed issue. Contact us before sending an item back so we can provide instructions; do not send merchandise to our business address or a fulfillment facility without authorization.

Missing orders

Contact us within 30 days of the estimated delivery date if your package is lost in transit. We will investigate with our fulfillment provider and arrange a remedy for a confirmed lost shipment.

Refunds and cancellation

Approved refunds are returned to the original payment method. Your bank or payment provider may need additional processing time. Contact us immediately if you need to cancel or change an order. A change or cancellation may not be possible after production begins. Statutory cancellation and refund rights still apply.

Scope of this policy

This policy applies to physical merchandise. Coaching, speaking engagements, and other services require their own service terms. Nothing in this policy limits rights or remedies that cannot be excluded under applicable consumer law.